been bz working working all day long
ppl has been in bad mood lately...
wads their prob?
kena scolded frm customer nowhere to vent their anger den vent it on temp + new ppl izzit
i realised tt ppl who hav worked thr longer n r older hav serious pms probs
so few ppl r nice n willing to help when they r bz

SAT
been real bz,but met real nice n sweet customers tt day
guess i m lucky =)
they made scoldings frm those counter staff more bearable...
n of coz brightened my day =D
also received lots of reservation =)

SUN
call center was so free =D
irene even treated the whole department to waffles =D
received my 1st scolding frm customer as well...
why?coz the price i quoted is higher den the one published on the newspaper...
n so....she scolded chan bro for being dishonest...
ARGHH!!!!!!

MON
my very 1st mistake...
realised tt 1 of my reservation air tixs must b issued by today!!!
worse still....hotel must b confirmed b4 issueing tix...
n....i haven even send request 4 hotel =x
got scolded by sharon BIG time =(
heard frm a senior staff tt the customer totally bad-mouthed me...
say wad i new,everything also dunno....always put her on hold...
n to think she was so nice to me b4 tt when she noes i m new lor
den always thanking me 4 serving her...
change side so fast sia
=(

today also heard tt jimmy received call frm someone calling frm dubai
it seems tt tt person arrived at dubai airport n no one went to pick him up
aww....so ke lian

had to do follow-up for ppl who made reservation...
some ppl very funny lar...
told them the flight details n stuff n they agreed b4 i made reservation
den when i do follow-up they not happy wit tis not happy wit tt =.=

today in the office the person who got the most n fiercest scoldings is....eugene.
poor thing la
he took 1 wk off....come back dunno alot of things le
den anyhow go promise tis promise tt...
den dunno how to log-in system also =.=
den he go tranfer calls to individual staff
n worse still....he transfer calls directly to operation team which we r not supposed to
n they r like the busiest,grouchiest,fiercest ppl ever la

den elyne got a very knotty case..
her customer not satisfied wit his 2nd choice hotel....
den wan to cancel n die die wan take back full deposit...
wads more...departure date like 1 wk later n air tix alrdy issued lor
somemore claim is our fault...say we take things into our own hand anyhow decide hotel 4 him
it was his 2nd choice lor 4 goodness sake
n written black n white tt we will go according to choices n if dun accept cancellation fees will apply
i wonder if tt person blind or sth lor....so unreasonable....
den get elyne into trouble n a huge scolding frm irene
=(

working thr hor...really ren wu ke ren liao
even fanny n elyne who worked for 2 wks cannot tahan n wan to quit liao...
temp staff all also counting dwn to the day we r free =D
2 more wks!!!cant wait =D



been back frm work...
super sian...
found no more motivation in waking up early n going =(

on mon had training(once agn)
had sharon...
super fierce la....
i dunno wad they trying to do sia....
a little while train a little while work...
den make us wait n wait....
they better pay me as usual lor....

den tues too many ppl not enuff phones...
so wudi.huixin,victor,jimmy n i ended up moving stuff,clean office n print itineries
den at arnd 6pm 3 person kena fired
like !@#$%^&* lor....so sudden can =(
heard tt the manager complained abt them...
wth la....we new rite...confirm dunno lots of things de ma
ARGHH!!!!!
now the rest of us like very carefull la...later kena sacked also =(
n so my lunching n going home ppl r all gone...
eleen got transfer to counter n fanny went to another department =(

at nite went to meet kor...
he came back frm cypress!!!!!!
n he bot me presents n lotsa goodiees =)
yay!!!!!i miss him so much!!!!!
told jie tt office hav ppl kena fired....
den she told me working life is liddat wan....hav to learn n work fast or will b eliminated
=(
wudi...hui xin...the rest of us miss u!!!!!

thurs...
went back to training agn...
the info everyone giv diff la...
like wth???
so wad m i supposed to tell customers?
n up till now i haven been able to convinced anyone to go on a tour =(
sad sad....
must jia you n help eleen meet her sales target =)



tis has been a bz week
feel as though i going to peng alrdy
-
been out whole week...
waking up early to go out n slping late to catch my shows n do some work
working at travel agency not easy sia
have to learn abt all the package available,how to cal prices,how to check availability,check flight,n all the attraction n the packages n wad it is abt
like how to rmb?
hav to rmb all the codes for airlines,country,airport n package code
haiz...

start training on mon...
learn abt the company...whos the director n managers n stuffs...
den waited 4 1 hr den learned to use the system to check tour
i realise tt they r fond of making ppl wait...not 1 day hav gone by w/o making us wait lor

den products planner like jasmine,wyne,mag came to teach us abt the tours
somehow they manage to make everything seem so interesting...
make me tempted to go also...anyone sponsor?
wyne said if we help sell his japan tour he will giv us discount in future =D
but i realise tt when i repeat those itineries to customer it seems so boring...like onli hav theme parks,ski,museum n shopping
hmm...i hav much more to learn

den we had tests....hav to rmb airline code...like singapore airline=SQ
theres like a whole huge list of them...sian diao lor
we even had role play...
we took turns pretending to b customers n counter staff
den coz thr was an odd no...we had to pretend as couple going on hol thanks to wyne...
but thrs tis guy who acted very well...he was like 'honey,whr u wanna go?' n 'we r on honeymoon...so we wan doublebed'
his acting caused an uproar in the training room lor...

on thurs we had on-job training...
i was attached to my shi-fu devi to learn
n 1 thing i realise...wad they taught at training was seldom used
n more often den not...the things given out n taught r wrong n impt info r not given
like alot of ppl wan to noe the hotels how many stars...like how i noe?
den hav to run arnd the office ask arnd =.=
coz of tis we kena scolded my the manager...

n thrs tis perm staff...i everyday w/o fail kena scolded by her...
1st was coz we made too much noise...den coz i chat wit serchee...n today coz customer miscommunication which caused me to become blur...
n of all places i hav to go sit rite behind her....=.=

den today i finally offically on job liao
not attached to ppl so i hav to ans call on my own
den today had fair at some hotel
so we r under-staff
so lunch break hav to eat fast den go back work...
n some stuff we temp r like not taught so hav to ask senior
n worse...we hav a lack of senior today...so today like panicking all the time
we temp ask so much till we felt so paiseh liao...like keep disturbing ppl

ans calls seemed to b so fun at 1st..
but after some time when i get scolded 4 nth ans calls seems to b a dread liao
but heng thrs fanny,eleen,hui xin,wudi,anting n those guys to make things more fun
esp fanny n eleen...they used to work at travel agency too..
so they helped us really alot alot =D

but go thr work also gd la...
noe how they cal the prices, learn some travelling tips n how to handle ppl
heheh...esp when i hav to tok to fierce ppl in the office...i will wait till they serving ppl
den i wun get scolded...haha....
quite interesting actually....mayb i will work in the travelling industry in future?
hmm...but ppl thr r grouchy....



today was so fun!!!
woke up late(as usual)
was supposed to meet jess to buy kael's pressent...but well....
so reach cine's kbox n met the gals thr =)

had klunch thr...
not very nice....n the octopus thingy looks scary...
sang n celebrated kael's bday thr...
i think we spend like 7 hrs in thr?
haha

den ling came n we went 4 dinner....
went to walk arnd to...esp to see kael's dei dei
the shop sells the death notebook frm the show...
the book even had all the rules n the names written...
den ling was commenting tt the 'writing' was nice
n the shop keeper told her it was computer font...like duh

after tt the 4 of us went walking arnd town...mainly to see the christmas lightings...
it was so pretty =) esp the sparkling tree
went starbucks 4 coffee n caught up wit each other lives...
now i noe y py is called kael...
somehow she makes me curious n make me wanna go see the person who can see how our lives will turn out...
but den...wad if its all negative stuff?
i wud b depressed n worried...
but if it can improve my life i wudnt mind =)
but den mum will nvr let me go see this kinda stuff

all throughout our time thr we keep seeing tis super tall guy...
i think hes abt 2 metres or sth?
den got ppl ask to take photo wit him....haha
ling also xing yang yang(heart itchy) also want to take photo
haha

went to meet ling's mum at taka...
den they offered to take us to tanah merah...coz ling,kris n kael lived thr
so the 5 of us gals squeezed into the backseat
i n kris was sitting out n jess n kris was sitting in...ling ended up on jess's leg
hahaha
den ling's dad took us on a ride to see the christmas lightings =)
along the way we were chatting n waving to ppl in other cars
thr was tis guy on a motorcycle...he was looking so amused at us la...haha
ling's mum was saying tt we looked like a family of 7 but the dad bot a normal car instead of a 7-seater
jus den we passed by an empty 8-seater...was suggesting tt we change car wit the driver...

overall i had a fun time wit the gals...but agn tine isnt thr...
tine...u better come 4 our nxt outing!!!!!or i will *bish* u

tmr hav class outing....
shud i go?
but jie coming home also leh...n i onli get to see her once a week lor =(
but like i going to miss the chalet le leh
how how?suggestions anyone?



HAPPY BELATED BIRTHDAY PINYI DARLING!!!!
*muacks* heehee
tmr meeting the gals!!!YAY!!! i m soooo happy =)
best buddies since sec 1 n the 1st person i knew in tms was pinyi
den by a chance of fate i got to noe those oh-so-wonderful gals
they made life in tms so wonderful =)
missed them so much(even though we met like 2 wks ago)
too bad tine n ling not coming =(
i m so gonna miss them *sob*

another happy thing....op is over!!!!yay!!!!
n tt means pw is over!!!!double yay!!!
tis morn had op...
my grp was seated outside 1st...
den we de-stressed by cracking jokes....esp lame ones...haha
but tt jerome so nervous...pace the floor in front of us
see him i also giddy...haha...
anyway he cant understand our cheena jokes
so tried ang-moh jokes...
hmm...i think it was the best time i spent wit my grp?
better den quarrelling at least...

next week starting work...
i dragging bert n hui hui along...haha
den hui hui bringing cheryl along...
hopefully they get the job...den i will hav company...like how we used to work at hamper shop hor li hwei *wink*
budden agn...i will miss my council meeting n class chalet...
so sad...
wanted to ask if i cud hav those few days off...but training so bo bian =(
at least working is better den spending $ la...
so broke le...esp tt fae...so easily convince me buy tt pair of shoe wit her...
cannot cannot....i must not spend anymore

going now...bringing kor to the airport...
he going off to cypress(dunno how to spell) for his thalassaemia society conference
sad i cant go along =(