been bz working working all day long
ppl has been in bad mood lately...
wads their prob?
kena scolded frm customer nowhere to vent their anger den vent it on temp + new ppl izzit
i realised tt ppl who hav worked thr longer n r older hav serious pms probs
so few ppl r nice n willing to help when they r bz

SAT
been real bz,but met real nice n sweet customers tt day
guess i m lucky =)
they made scoldings frm those counter staff more bearable...
n of coz brightened my day =D
also received lots of reservation =)

SUN
call center was so free =D
irene even treated the whole department to waffles =D
received my 1st scolding frm customer as well...
why?coz the price i quoted is higher den the one published on the newspaper...
n so....she scolded chan bro for being dishonest...
ARGHH!!!!!!

MON
my very 1st mistake...
realised tt 1 of my reservation air tixs must b issued by today!!!
worse still....hotel must b confirmed b4 issueing tix...
n....i haven even send request 4 hotel =x
got scolded by sharon BIG time =(
heard frm a senior staff tt the customer totally bad-mouthed me...
say wad i new,everything also dunno....always put her on hold...
n to think she was so nice to me b4 tt when she noes i m new lor
den always thanking me 4 serving her...
change side so fast sia
=(

today also heard tt jimmy received call frm someone calling frm dubai
it seems tt tt person arrived at dubai airport n no one went to pick him up
aww....so ke lian

had to do follow-up for ppl who made reservation...
some ppl very funny lar...
told them the flight details n stuff n they agreed b4 i made reservation
den when i do follow-up they not happy wit tis not happy wit tt =.=

today in the office the person who got the most n fiercest scoldings is....eugene.
poor thing la
he took 1 wk off....come back dunno alot of things le
den anyhow go promise tis promise tt...
den dunno how to log-in system also =.=
den he go tranfer calls to individual staff
n worse still....he transfer calls directly to operation team which we r not supposed to
n they r like the busiest,grouchiest,fiercest ppl ever la

den elyne got a very knotty case..
her customer not satisfied wit his 2nd choice hotel....
den wan to cancel n die die wan take back full deposit...
wads more...departure date like 1 wk later n air tix alrdy issued lor
somemore claim is our fault...say we take things into our own hand anyhow decide hotel 4 him
it was his 2nd choice lor 4 goodness sake
n written black n white tt we will go according to choices n if dun accept cancellation fees will apply
i wonder if tt person blind or sth lor....so unreasonable....
den get elyne into trouble n a huge scolding frm irene
=(

working thr hor...really ren wu ke ren liao
even fanny n elyne who worked for 2 wks cannot tahan n wan to quit liao...
temp staff all also counting dwn to the day we r free =D
2 more wks!!!cant wait =D